Here you will find solutions to common challenges users encounter on the E-Vite platform.
Registration
Why can't I find my company when registering for an E-Vite account?
When registering for E-Vite, you will need to associate the company you work for to your account under the Select Distributors step:
If your company does not populate on the screen after using the search bar, the relationship between your company and E-Vite may not have been set up:
You will need to confirm with your Administrator that your company's E-Vite account has been registered and activated, then try searching for your company again when registering.
Click here for more information regarding registration: What is E-Vite?
💡 If your Admin needs a new invitation to complete your company's E-Vite account, please have them contact Fintech's Client Services.
Can my company have more than 1 administrator?
Yes, in fact we suggest having adding additional administrators to make account- and user management more efficient.
Accounts
Why am I seeing Location access has been denied in the Accounts page?
When accessing the Accounts page in E-Vite, you should have received a prompt from your browser requesting access to your location:
If you chose not to share your location, you may see the following error message:
To resolve this:
- Log out of E-Vite.
- Clear your browser's cache and cookies for E-Vite using the time frame: All Time.
⚠️ How you clear your cache and cookies will depend on the web browser you use (Microsoft Edge, Google Chrome, Apple Safari, etc.).
- Log back into E-Vite.
- Go to the Accounts page > Allow the browser to access your location via the pop-up.
Click here for more information regarding Accounts: Accounts Knowledge Base
What do I do if the platform won't allow me to send an E-Vite?
You may receive a pop-up notifying you that E-Vite is unable to send your invitation to the chosen retailer when using the Accounts page. Message us for help via Settings > Contact Us. Learn more here: How can I contact Fintech for Help?
Does an E-Vite invitation ever expire?
Invitations sent to retailer accounts (either through email or SMS) remain active as long as the distributor is active in Fintech.
Can an E-Vite invitation be rescinded?
An invitation emailed or texted to an account contact cannot be unsent, but you can decline the relationship during setup.